Hastings Direct Chooses Azzurri For New £2 Million Contact Centre Solution

Azzurri Communications announces it has won a contract to provide Hastings Direct with a new contact centre solution. The £2 million, three year contract is based on Avaya's Aura platform, delivered via Azzurri's application development and integration capabilities. Azzurri will then support the solution via an ongoing managed service. Hastings Direct is one of the UK's leading insurance brokers. Its business success has seen an increase in its headcount by 50% over the last year to meet customer demand, but this created significant pressure in the existing call centre.

Press Release Distribution, Hastings Direct Chooses Azzurri For New £2 Million Contact Centre Solution