‘Jen’ gives UK call centres and service desks a helping hand

BMC partner, Fusion Business Solutions, launches new BMC Remedy service desk solution with advanced intelligent virtual agent and chat functionality London, UK – 20 January 2012: IT operations specialist, Fusion Business Solutions, has announced the launch of an integrated new solution for BMC Remedy service desks which has the potential to lower call volumes and significantly improve service desk efficiency.

Press Release Distribution, ‘Jen’ gives UK call centres and service desks a helping hand